Voice Agents

Voice agents that handle customer calls end-to-end. Built on Amazon Connect, powered by Agentic AI.

Beyond Traditional IVR

Your customers don't want to press 1 for sales and 2 for support. They want to talk naturally and get things done.

Traditional IVR

  • Rigid menu trees
  • High abandonment rates
  • Transfers to human agents for resolution
  • Frustrating customer experience

AI Voice Agents

  • Natural conversation
  • End-to-end resolution
  • Seamless human handoff
  • Consistent quality on every call

Try It Now

Experience what an AI voice agent sounds like. This demo showcases the natural, conversational interactions we build for clients using AWS-native voice AI.

What AI Voice Agents Can Do

Not just answering questions. Taking action.

Inbound Customer Service

Handle account enquiries, process payments, update details, and resolve complaints. All through natural conversation with full system access.

Outbound Campaigns

Proactive outreach for payment reminders, appointment confirmations, satisfaction surveys, and renewal notifications. Scaled without adding headcount.

Multilingual Support

Serve customers in their preferred language without maintaining multilingual agent teams. Real-time translation with cultural awareness.

Compliance Built-In

Every interaction recorded, transcribed, and scored. PCI-DSS compliant payment handling. FCA Consumer Duty adherence verified on 100% of calls.

Real-Time Analytics

Live dashboards showing resolution rates, sentiment, call duration, and agent performance. Identify trends and optimise continuously.

Smart Escalation

When human expertise is needed, agents transfer with full context: conversation summary, customer data, and recommended next steps. No cold transfers.

Want to discuss your project? Book a Discovery Call →

The Technology Stack

Enterprise-grade AWS services working together to deliver intelligent voice experiences.

Amazon Connect

Contact Centre

Cloud-native contact centre with telephony, routing, and omnichannel capabilities. Pay-per-minute pricing with no upfront commitments.

Amazon Nova Sonic

Voice AI

Speech-to-speech AI that replaces traditional IVR pipelines. Natural voice conversations with low latency, interruption handling, and multilingual support in a single model.

Amazon Bedrock

Intelligence

Foundation models that power reasoning, decision-making, and context-aware responses. The brain behind every interaction.

Bedrock AgentCore

Agent Infrastructure

Managed runtime for deploying and scaling voice agents in production. Built-in observability and session management.

Case Study

AI voice agents deployed for a European financial services group handling 10,000+ monthly interactions.

95%
Autonomous resolution rate
100%
Compliant
80%
Cost reduction
24/7
Operations
Read Full Case Study →

Ready to Deploy AI Voice Agents?

We'll analyse your operations and show you exactly what AI agents can handle autonomously - and what it will save you.

Book a Discovery Call