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Do not take our word for it. Phone one.

Four production agents, one per industry, on public numbers. No signup and no sales pitch. Ninety seconds will tell you more than the rest of this page.

Financial Services 020 4639 8456 FCA compliant debt resolution Energy & Utilities 020 4639 8458 Billing and tariff queries Telecoms 020 4639 8460 Disputes, upgrades, switching General Purpose 020 4639 8462 Ask it how we build agents

Each one also handles chat and email. See all three channels per industry

Beyond Traditional IVR

Your customers don't want to press 1 for sales and 2 for support. They want to talk naturally and get things done.

Traditional IVR

Rigid menu trees
High abandonment rates
Transfers to human agents for resolution
Frustrating customer experience

AI Voice Agents

Natural conversation
End-to-end resolution
Seamless human handoff
Consistent quality on every call

What AI Voice Agents Can Do

Not just answering questions. Taking action.

Inbound Customer Service

Handle account enquiries, process payments, update details, and resolve complaints. All through natural conversation with full system access.

Outbound Campaigns

Proactive outreach for payment reminders, appointment confirmations, satisfaction surveys, and renewal notifications. Scaled without adding headcount.

Multilingual Support

Serve customers in their preferred language without maintaining multilingual agent teams. Real-time translation with cultural awareness.

Compliance Built-In

Every interaction recorded, transcribed, and scored. PCI-DSS compliant payment handling. FCA Consumer Duty adherence verified on 100% of calls.

Real-Time Analytics

Live dashboards showing resolution rates, sentiment, call duration, and agent performance. Identify trends and optimise continuously.

Smart Escalation

When human expertise is needed, agents transfer with full context: conversation summary, customer data, and recommended next steps. No cold transfers.

Under the hood

What sits inside every voice agent we ship

The things that decide whether an agent survives a compliance review, rather than the things that demo well.

Real time vulnerability detection across the four FCA driver categories, with supervisor alerting on high confidence signals. How it works
Compliance QA on 100% of interactions, scored against your ruleset rather than sampled at 5%. How it works
PCI DSS compliant payment capture inside the conversation, with card data never entering the transcript.
Identity verification before any account action, and verified status carried into an escalation so the customer is not re-authenticated.
Escalation with full context to a human on your existing platform: reason, transcript summary, what the agent already did. See the handover
Affordability and forbearance rules applied in the flow as deterministic code, not as a prompt instruction.
Mandatory disclosures evidenced per contact, so adherence is a measured number rather than an assumption.
Immutable audit trail per turn carrying the prompt version and model version that produced each decision. How we measure
Barge in and interruption handling tuned per locale, which is the difference between a natural agent and one that talks over people. Why this is fiddly
Confidence thresholds that force a handover rather than let the agent guess.
Containment and AI resolution measured against a baseline captured before go live. Definitions
Regression suites over real contact shapes, replayed on every prompt or model change so tuning cannot break a working intent.

The Technology Stack

Enterprise-grade AWS services working together to deliver intelligent voice experiences.

Amazon Connect

Contact Centre

Cloud-native contact centre with telephony, routing, and omnichannel capabilities. Pay-per-minute pricing with no upfront commitments.

Amazon Nova Sonic

Voice AI

Speech-to-speech AI that replaces traditional IVR pipelines. Natural voice conversations with low latency, interruption handling, and multilingual support in a single model.

Amazon Bedrock

Intelligence

Foundation models that power reasoning, decision-making, and context-aware responses. The brain behind every interaction.

Bedrock AgentCore

Agent Infrastructure

Managed runtime for deploying and scaling voice agents in production. Built-in observability and session management.

The same standard on every channel

What does not change when the channel does

Each channel gets its own agent. One set of tools, one set of rules. The channel changes what the agent can do. It does not change what it is held to.

FCA Consumer Duty, on every channel. A customer disclosing hardship in an email carries the same duty as one disclosing it on a call. Vulnerability signals are detected, evidenced and escalated in all three, tuned to how they actually present in that channel rather than copied across from voice.
UK GDPR, and data that stays where you put it. Deployments run in your AWS account and your region by default. Personal data does not leave the UK or EEA without a written instruction. Security and certification status.
Designed against the EU AI Act's high-risk obligations. Human oversight, logging, transparency to the customer and technical documentation are built in rather than retrofitted. We will tell you plainly which obligations apply to your use case and which do not.
Every decision replayable. An immutable per turn audit trail carrying the transcript or message, the tool calls, the guardrail decisions and the prompt and model versions, retained to your policy. If a regulator asks why the agent did something in March, you can show them.
Payments inside your existing compliant flow. Card data is captured by your current payment provider and never enters the transcript, the model context or our logs.
Measured the same way. Containment, resolution and cost per contact carry the same definitions and the same exclusions on every channel, against a baseline captured before go live. The definitions in full.

Calls handled end to end, without a human