Collections teams don't need another chatbot
They need AI that can actually do the work. Rel8 agents are designed around real collections and recoveries processes, not generic chatbot conversations.
A defined job
Each agent runs one collections process from start to finish, not a free-form conversation.
Permitted actions
It follows your rules, takes the actions you allow and updates the systems you connect.
People in control
Complex or sensitive cases go to your team with the full context, so nobody starts again.
Specialised AI agents for collections & recoveries
An agent for each job that matters, from the first missed payment through to ongoing plan management. Start with the I&E Agent: watch it run a call below.
I&E Agent
Understand the customer's circumstances.
Runs the Income and Expenditure conversation, captures it in Standard Financial Statement format, checks for gaps and contradictions, and flags vulnerability.
Watch the demo callPayment Arrangement Agent
Turn affordability into the appropriate next step.
Takes a completed I&E and sets up the arrangement your rules allow, passing anything outside them to your team.
Early Arrears Agent
Engage customers early and move them into the right journey.
Contacts customers when a payment is missed or at risk, finds out why, and guides them to the right next step.
Plan Review Agent
Keep payment plans aligned with changing circumstances.
Contacts customers when a plan is due for review, reconfirms their circumstances and prepares the update for your team.
Correspondence Agent
Handle customer and third-party collections correspondence.
Reads, classifies and prepares responses to letters and emails from customers, debt advisers and other third parties.
Voice, chat and email
Vulnerability detection, human escalation and auditability are built into the workflow, whichever agent is doing the work.
Automate one of the most time-consuming conversations in collections
It runs the I&E call your team runs today. It captures income and expenditure in Standard Financial Statement format, checks it for gaps and contradictions, flags vulnerability, and hands complex cases to a person with the full context.
Now open for controlled pilots. We are looking for three UK collections and recoveries teams to measure it against their current process on 500 real I&E conversations. You pay only for completed SFSs.
A recorded demo call, 8 minutes, ending with a completed SFS. Names and lender are fictional.
Run the 500-conversation pilotIt starts with a 30 minute call with an engineer.
AI handles the routine. Your people handle the judgement.
How Rel8 agents fit together with your channels, your systems and your team.
- Understandthe customer's situation from the conversation
- Decidewithin the rules you define
- Acton the steps you permit
- Updatethe systems you connect
- Escalateto a person when required
Each agent connects to the systems you already use.
Agentic AI built for regulated collections
The questions a collections compliance team asks first, answered in the design.
Consumer Duty and CONC 7
Designed around fair treatment of customers in arrears: objective I&E, clear disclosures and outcomes you can evidence.
Vulnerability
Vulnerability indicators are flagged in every conversation and passed to your team.
Human control
AI handles the routine. Your people handle the judgement. Agents work inside the boundaries you set and hand over when a case goes beyond them.
Audit trail and UK hosting
Every conversation leaves an audit trail: the transcript, the actions taken and any handover to a person, retained to your policy. Runs in the AWS London region, in your own AWS account if you prefer.
Built for production. Not just demos.
Lots of companies can demo an AI agent. Rel8 knows how to put technology into production inside regulated financial services.
AWS Advanced Partner Amazon Connect Delivery Partner View our AWS Partner Profile →
- Multi-brand collections platformEight financial services brands on one Amazon Connect instance for a UK debt collection group, and a full-stack build across four environments for a major UK bank.
- Large contact-centre migrationsGenesys and Vodafone contact centres of 1,000+ human agents moved to Amazon Connect for a major UK bank, with parallel running through to live cutover.
- Voice AIFor a UK enterprise, live on customer traffic: Amazon Nova Sonic speech to speech, with account tools behind an AgentCore gateway and escalation to a person.
From the AI agent to the systems around it, we build for production.
Figures from Rel8 delivery records.
Built and run by the engineers you meet
Rel8 was founded by engineers who have built regulated financial services systems, contact centres and AWS infrastructure. The people who design our agents build them, deploy them and support them in production.
"I am still on the tools. In 2026 I led agentic voice AI into production for a UK enterprise, live on customer traffic, not sold from a deck. Nobody here sells work they would not build themselves."
- Advanced Tier Services
- Amazon Connect Delivery validated
- 20+ AWS customer launches
- 20+ AWS certifications
- Authorized Commercial Reseller
See what the I&E Agent would do on your calls
Run 500 real I&E conversations against your current process. You pay only for completed SFSs.
Both start with a 30 minute call with an engineer, free and with no obligation. Or email hello@rel8.cx