Company facts, insurance limits, the security management system, and a straight answer on certifications including the ones we do not hold. Certificates on request.
Everything on this page is either publicly verifiable or available as a certificate on request. Nothing here is aspirational.
All placed with Hiscox Insurance Company Limited. Certificates provided at contract signature and on renewal.
Professional indemnity carries a retroactive date of April 2016, so work delivered since then is covered. Most client contracts ask for between £1m and £5m of professional indemnity and public liability, which these limits meet.
An operating ISMS aligned to ISO/IEC 27001:2022, with certification in progress. We will say plainly where we are rather than imply a certificate we do not yet hold.
Information security, access control, encryption, password and authentication, network security, physical security, mobile device, remote working, clear desk and screen, data classification, data retention and disposal, backup and recovery, change management, third party risk management, incident and business continuity.
Multi factor authentication enforced across the estate. Endpoint detection and response deployed. Annual penetration testing, most recently November 2025, with reports available in sanitised form. Documented access control and joiners, movers and leavers processes, with access changes logged.
UK right to work verified on every engineer. Pre employment screening on every hire. Confidentiality agreements signed by all staff. Security and data protection training tracked centrally. Client side security checks and clearances completed where an engagement requires them.
Rel8 CX Limited is registered in England and Wales and contracts with you directly. Engineers work the UK business day rather than handing over across regions. Data stays in the UK or EEA, with UK GDPR as the operating default, and we complete your data processing agreement rather than insist on ours.
Suppliers usually publish only the first column. All three are more useful to you.
ICO registration ZC028999. Professional indemnity, employer's liability and public liability cover, all active. AWS Advanced Partner and Amazon Connect Delivery Partner status. UK skilled worker sponsor licence.
ISO/IEC 27001:2022 certification. The management system is documented and operating across the policy set above. The external certification audit is scheduled for later this year, and until the certificate is issued we do not claim it. Ask us for the current stage and the expected date and you will get a straight answer rather than a marketing one.
SOC 2, Cyber Essentials Plus. If your procurement requires either as a hard gate, tell us early and we will be straight with you about timing rather than waste your evaluation cycle.
Talk it through with an engineer. We will also send certificates, the sanitised pen test report and our security answers on request.
Talk to an engineer30 minutes, free, no obligation. Or email hello@rel8.cx