An agent that reads every inbound email, pulls the account context and writes the reply. Start with it drafting and your team sending, so nothing reaches a customer unread, then let it send the categories the numbers say it has earned. Built for ops teams in financial services, debt collection and regulated industries handling 500+ emails a month.
"We automated 2,400 emails a month without changing a single tool our agents use. The system was live in four weeks and the team didn't need any retraining."
Every email sorted by hand is a compliance risk, a missed SLA, and a cost that scales with your inbox.
Your ops team spends a significant part of every day deciding where emails go, not resolving them. That's qualified headcount doing clerical sorting.
Complaints and escalations sit behind routine queries. By the time a human spots them, the SLA is already breached.
Misrouted emails get passed between teams before reaching the right agent. Every handoff adds delay and erodes the customer experience.
Email volume up 30%? Hire more people. Manual triage has no leverage, every new customer adds cost.
Most regulated teams are not blocked on whether the AI is good enough. They are blocked on what happens the first time it is wrong in writing, to a customer, in a channel where every word is evidence. So start where your risk appetite actually is, and move when the numbers earn it.
The agent reads the email, pulls the account context, and writes the reply into your agent's queue. A human reads it and hits send. Nothing reaches a customer without a person seeing it, so the worst case is a draft somebody deletes. Most of the handling time disappears anyway, because the reading, the looking up and the typing were the work.
After a few weeks you can see accuracy by category. The straightforward ones, statement requests, address changes, balance queries, go autonomous. Everything else keeps drafting. You choose the line, per category, and move it when the evidence says so rather than when a supplier says so.
The agent handles the queue and escalates on defined triggers: vulnerability signals, complaint language, anything outside its categories, anything where confidence drops. The exceptions are written down and evidenced per email rather than left to a model's judgement.
Every step is measured against the baseline captured before anything went live, so the decision to move from one to the next is a number rather than a feeling. How we measure.
Email arrives. AI reads it. Agent gets a pre-triaged task. You change nothing.
Connects to your existing Microsoft 365, Gmail, or any mail provider. No new tools for your team. No new address for your customers.
Every email gets a category, priority, SLA band, routing team, and risk flags automatically. Confident decisions logged with full reasoning for audit.
A structured task arrives in the correct team's CRM queue, fully pre-populated. No forwarding. No re-reading. Urgent items surface first.
Agents open pre-triaged work and start helping customers immediately. The AI handled the sorting. Your team handles the outcomes.
Every email becomes a structured task, pre-populated and ready to work. No reading. No deciding. Just resolving.
Your agents open this. The AI already did everything else.
Production-grade infrastructure. Your data stays in your AWS region.
Claude-powered email understanding. Context-aware classification with full reasoning chains.
Secure email ingestion and storage. Every email archived for compliance.
Serverless event-driven pipeline. Scales to any email volume without provisioning.
Structured tasks delivered into your existing CRM queues with full metadata.
Europe's largest credit management company. Not a pilot, not a proof of concept, and not anonymised.
The agent reads every inbound message, classifies it, creates a structured case and routes it to the right team queue. FCA compliant with a full audit trail. Built on Strands Agents and Amazon Bedrock with AgentCore, writing into Amazon Connect Cases. Zero manual triage.
Accuracy is measured the way we define it on the measurement page, not on a flattering denominator.
Wondering how far you could safely take autonomy today? Find out what is blocking you →
Every one of the four demo lines has an email agent. Send it a real query and see the classification, the routing decision and the reply.
Four industries, three channels each. Voice on a public number, chat in the browser, email to a real inbox.
There are two ways to solve the email triage problem. One asks your team to change everything. One doesn't.
| Manual triage | Shared inbox platform (Front, Zendesk, Freshdesk) |
Rel8 AI Email Agent | |
|---|---|---|---|
| Platform migration | None needed | Move your whole team to a new inbox | None, works with your existing tools |
| Time to classify | 2-5 minutes per email | Rule-based automation (brittle, manual upkeep) | Under 3 seconds, AI-driven |
| Pricing model | Headcount cost | £55-£90/seat/month + change management | Fixed fee, no per seat charge |
| CRM integration | Manual copy-paste | Their platform becomes your CRM | Tasks routed into your existing CRM |
| SLA breach risk | High, urgent emails buried in queue | Medium, rules break and edge cases are missed | Eliminated, every email prioritised on arrival |
| Classification accuracy | Human error, inconsistent | Rule based, you maintain every rule | 94%+ AI confidence, logged for audit |
| Deployment time | No change needed | Weeks of change management | 4 weeks, agents touch nothing new |
| Book a Discovery Call |
We scope against your volumes, your systems and your compliance obligations, then quote a fixed price for delivery. Day rates for ongoing work. No per seat licence and no minimum term on a tool you have not seen working.
Thirty minutes on your volumes, your platform and what you need evidenced. We will tell you if this is not a fit.
Named intents or categories, agreed metric definitions, and your current numbers captured before anything is built. See how we measure.
Four to six weeks to production, priced up front against the agreed scope.
We operate it, or we hand it to your team with runbooks and dashboards. Your call.
A 10-person team spending 2 hours a day on triage pays £4,000 to £8,000 a month in labour just to sort mail. We scope against your volumes and quote a fixed price for delivery, and we capture your baseline before go live so the saving is a measured number rather than an assertion. See how we measure.
All processing runs in your chosen AWS region. Customer data is never retained by the AI provider. Full GDPR compliance. We sign DPAs as standard.
No. We connect to your existing mailbox via read-only API. Customers keep emailing the same address. Nothing changes for your team or your customers.
Salesforce, Zendesk, ServiceNow, HubSpot, Amazon Connect Cases, and custom systems via API or webhook.
Yes. The taxonomy is built around your business during implementation. You define the categories, we build the AI to match.
Low-confidence emails are flagged for human review with the reasoning shown. Nothing gets silently misrouted.
Each channel gets its own agent. One set of tools, one set of rules. The channel changes what the agent can do. It does not change what it is held to.
Auto-draft is the safe first step. These fifteen questions cover what has to be true before you move past it.
Find out what is blocking you15 questions. 3 minutes. Free. Your recommendations immediately.
Already know what you need? Book a discovery call or email hello@rel8.cx