AI triage that classifies, prioritises, and routes 100% of inbound emails the moment they arrive. Built for ops teams in financial services, debt collection, and regulated industries handling 500+ emails per month.
"We automated 2,400 emails a month without changing a single tool our agents use. The system was live in four weeks and the team didn't need any retraining."
Every email sorted by hand is a compliance risk, a missed SLA, and a cost that scales with your inbox.
Your ops team spends a significant part of every day deciding where emails go, not resolving them. That's qualified headcount doing clerical sorting.
Complaints and escalations sit behind routine queries. By the time a human spots them, the SLA is already breached.
Misrouted emails get passed between teams before reaching the right agent. Every handoff adds delay and erodes the customer experience.
Email volume up 30%? Hire more people. Manual triage has no leverage, every new customer adds cost.
Email arrives. AI reads it. Agent gets a pre-triaged task. You change nothing.
Connects to your existing Microsoft 365, Gmail, or any mail provider. No new tools for your team. No new address for your customers.
Every email gets a category, priority, SLA band, routing team, and risk flags automatically. Confident decisions logged with full reasoning for audit.
A structured task arrives in the correct team's CRM queue, fully pre-populated. No forwarding. No re-reading. Urgent items surface first.
Agents open pre-triaged work and start helping customers immediately. The AI handled the sorting. Your team handles the outcomes.
Every email becomes a structured task, pre-populated and ready to work. No reading. No deciding. Just resolving.
Your agents open this. The AI already did everything else.
Production-grade infrastructure. Your data stays in your AWS region.
Claude-powered email understanding. Context-aware classification with full reasoning chains.
Secure email ingestion and storage. Every email archived for compliance.
Serverless event-driven pipeline. Scales to any email volume without provisioning.
Structured tasks delivered into your existing CRM queues with full metadata.
There are two ways to solve the email triage problem. One asks your team to change everything. One doesn't.
| Manual triage | Shared inbox platform (Front, Zendesk, Freshdesk) |
Rel8 AI Email Agent | |
|---|---|---|---|
| Platform migration | None needed | Move your whole team to a new inbox | None - works with your existing tools |
| Time to classify | 2-5 minutes per email | Rule-based automation (brittle, manual upkeep) | Under 3 seconds, AI-driven |
| Pricing model | Headcount cost | £55-£90/seat/month + change management | From £2,000/month flat - no per-seat |
| CRM integration | Manual copy-paste | Their platform becomes your CRM | Tasks routed into your existing CRM |
| SLA breach risk | High - urgent emails buried in queue | Medium - rules break, edge cases missed | Eliminated - AI prioritises every email instantly |
| Classification accuracy | Human error, inconsistent | Rule-based - you maintain every rule | 94%+ AI confidence, logged for audit |
| Deployment time | No change needed | Weeks of change management | 4 weeks, agents touch nothing new |
| Book a Discovery Call |
Less than the cost of one person doing this manually. No per-seat fees. No surprises.
Pilot fee is credited against your first month of Professional. If the accuracy doesn't hit what we agreed, you pay nothing more.
A 10-person team spending 2 hours/day on triage pays £4,000-8,000/month in labour just to sort emails. The Professional plan is £2,499/month with setup included. Most customers see positive ROI in month one.
All processing runs in your chosen AWS region. Customer data is never retained by the AI provider. Full GDPR compliance. We sign DPAs as standard.
No. We connect to your existing mailbox via read-only API. Customers keep emailing the same address. Nothing changes for your team or your customers.
Salesforce, Zendesk, ServiceNow, HubSpot, Amazon Connect Cases, and custom systems via API or webhook.
Yes. The taxonomy is built around your business during implementation. You define the categories, we build the AI to match.
Low-confidence emails are flagged for human review with the reasoning shown. Nothing gets silently misrouted.
30-minute demo built around your volume, your categories, your team. No generic pitch.
Book a Discovery CallOr email us at hello@rel8.cx