About Us | Rel8 | AWS Advanced Partner for Agentic AI

Arkadas Kilic

Founder & CEO | AWS Solutions Architect | Amazon Connect & Agentic AI Specialist

A technology leader with over 20 years of experience in software architecture, cloud automation, and digital transformation across banking, pharmaceutical, and financial services industries.

Arkadas founded Rel8 to solve a problem he witnessed firsthand: financial services firms drowning in contact center costs while struggling to maintain compliance and customer experience. Having delivered 10+ AI-powered contact centers with Amazon Connect serving 1,000+ agents for major UK banks, he saw the transformative potential of combining Amazon Bedrock's agentic AI with deep financial services domain expertise.

Track Record

10+ AI Contact Centers Deployed

1,000+ Agents Supported

42% AI Containment Achieved

Career Highlights:

Intrum UK - Leading cloud and AI transformation initiatives for Europe's leading lending firm (£15B+ assets under management)
Arrow Global - Modernising debt collection operations with AWS cloud architecture
Chetwood Financial - Architecting cloud-native banking platforms for digital-first challenger bank
S&P Global (IHS Markit) - Delivering SFTR compliance platform processing 10M+ daily securities trades
GlaxoSmithKline - Driving pharmaceutical digital transformation and e-commerce solutions

AWS Certifications

Solutions Architect - Associate
DevOps Engineer - Professional
AI Practitioner
Developer - Associate
Cloud Practitioner

AWS Partner Accreditations

Agentic AI Essentials
Generative AI Essentials
Technical Accredited
Sales Accredited
Well-Architected Proficient

Amazon Connect Expertise

Contact Flows & Lambda Integrations
Lex, Polly, Transcribe, Comprehend
Contact Lens & Customer Profiles
CRM Integration (Salesforce, Dynamics)

Agentic AI Specialization

Amazon Bedrock & Agents for Bedrock
Knowledge Bases & Guardrails
Claude (Anthropic) Integration
RAG & Prompt Engineering

Arkadas holds a Bachelor of Arts in Computer Engineering from Mersin University, Turkey, and combines deep technical credentials with strategic AWS partnership expertise to deliver production-ready solutions that modernise contact center operations while maintaining the human touch customers expect.

About Rel8

We build AI agents that resolve debt and manage credit—not just handle calls.

Rel8 is an AWS Advanced Partner focused exclusively on collections and lending. We deploy autonomous AI agents for debt collection agencies, banks, building societies, mortgage servicers, and specialist lenders.

Our flagship product, Apex Collect, is an outbound voice agent that turns your 1.5% right-party contact rate into resolved accounts—working the millions of accounts your human agents can't reach. We also deliver inbound agents for payment arrangements, vulnerability screening, and compliance QA.

Why we're different: We're not consultants who disappear after a proof-of-concept. We're practitioners who've built and operated contact centers for Intrum, Arrow Global, and major UK banks. We understand forbearance, litigation holds, CCA requests, and FCA Consumer Duty requirements because we've lived them.

Every agent we deploy is production-ready, FCA-auditable, and integrated with your existing systems—Amazon Connect, Latitude, Salesforce, or whatever you run. No rip-and-replace. No 12-month implementations. Deploy in days, not months.

Built by Practitioners

10+ AI contact centers deployed for major UK financial services firms. We've managed the compliance pressures you face—and built solutions that pass FCA scrutiny.

Production-Ready

Not a demo. Not a pilot. AI agents ready to handle real customer interactions from day one, with 42% containment rates proven in live deployments.

AWS Advanced Partner

Agentic AI Essentials accredited. Your deployment is backed by both Rel8 expertise and AWS technical support on Amazon Connect and Bedrock.

Built by Experts Who Understand Your Challenges