We migrate, optimise, and build Amazon Connect contact centres with AI-powered automation at scale.
We don't just deploy Amazon Connect. We build contact centres that deliver results from day one.
We design Connect architectures that minimise cost. Self-service automation, optimised contact flows, storage lifecycle policies, and the right pricing model.
Every Connect deployment we build includes AI from day one. Not bolted on as a Phase 2 afterthought.
We connect your contact centre to your CRM, workforce management, and business systems. No siloed platform, no manual workarounds.
From first deployment to ongoing optimisation, we cover the full Amazon Connect lifecycle.
Move from legacy contact centre platforms (Avaya, Genesys, Cisco) to Amazon Connect. We handle number porting, IVR migration, agent training, and parallel running to ensure zero disruption.
Already on Connect but not getting the most out of it? We audit your configuration, contact flows, routing, and integrations. Identify quick wins and strategic improvements.
Deploy AI agents into your Connect environment. Nova Sonic for voice, Bedrock for intelligence, and AgentCore for multi-agent orchestration. From intelligent self-service to real-time agent assist.
Extend your Connect instance beyond voice. We integrate chat, email, tasks, and social channels with a unified agent desktop and full customer context across every touchpoint.
Want to discuss your project? Book a Discovery Call →
Amazon Nova Sonic replaces traditional Lex and Polly pipelines with a single speech-to-speech model. We've already built production-ready PoCs and can take you from legacy IVR to Nova Sonic in weeks.
Migration from legacy platform to Amazon Connect for a UK utilities provider.
Production deployments across multiple regulated industries.
Specialist experience in regulated industries where compliance, security, and customer trust are non-negotiable.
FCA Consumer Duty compliant contact centres. PCI-DSS payment handling, vulnerable customer detection, and automated quality scoring on every interaction.
High-volume customer service operations with seasonal peaks. Automated meter reading enquiries, billing support, and outage notifications.
Secure, accessible contact centres meeting government standards. Multilingual support, accessibility compliance, and data sovereignty requirements.
Scalable customer service for peak trading periods. Order tracking, returns, and personalised experiences powered by customer data.
Book a free Connect health check to identify opportunities for improvement and cost savings.
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