Most organisations deploy Connect and replicate their old IVR menu. Same press-1-for-sales, press-2-for-support. Connect was built for AI-native self-service. If you're not using it, you're paying cloud prices for an on-prem experience.
"What's my balance?" "Where's my delivery?" "Can I change my appointment?" These are high-volume, low-complexity queries that AI voice agents handle better, faster, and cheaper than a human ever could.
If you moved to Connect and your cost-per-contact is the same or higher, something went wrong. The ROI of Connect isn't the migration. It's what you do after.
Connect gives you the infrastructure to analyse 100% of interactions. If your QA team is still manually reviewing a handful of calls, you're missing compliance risks and coaching opportunities on 95% of your volume.
Lambda invocations, Lex sessions, storage, data transfer. We've seen deployments with 6+ unnecessary Lambda calls per contact flow. Small inefficiencies compound at scale.
Three ways to get more from Amazon Connect
We work across the full Connect ecosystem
Optimized routing, queue management, and customer journey design. We reduce unnecessary steps and Lambda invocations that inflate your bill.
Serverless integrations and conversational AI within Connect. We build efficient Lambda functions and configure Lex for natural language self-service.
Post-call analytics, real-time sentiment analysis, and compliance monitoring. Move from sampling 2-5% of calls to analysing 100%.
Unified customer data from Salesforce, Zendesk, ServiceNow, and custom CRMs. Give agents and AI full context on every interaction.
Foundation models powering purpose-built AI agents. We deploy Claude-based agents that understand context, make decisions, and resolve interactions autonomously.
Natural text-to-speech and real-time transcription. Our AI agents sound human and every conversation is transcribed for compliance and training.
Real numbers from a real deployment
Most Connect deployments have 20-40% in cost savings on the table
Our assessment covers four areas and takes about a week. We deliver a detailed report with specific savings recommendations and projected ROI. No cost, no obligation.
Most AI chatbots deserve that reputation. What we build is fundamentally different - purpose-built AI voice agents that handle full conversations, not chatbots following scripts. Our agents understand context, handle objections, detect vulnerability, and make real-time decisions. One client went from 0% automation to 42% autonomous resolution. Customers rated AI interactions 4.7 out of 5.
It sits on top of your existing Connect instance - we don't replace or modify your current setup. Our AI agents plug into your contact flows as an additional routing option. Your existing flows, queues, CRM integrations, and reporting all stay exactly as they are. We've integrated with Connect deployments running Salesforce, custom CRMs, and various workforce management tools.
Zero. We start with a single use case, run in shadow mode first to measure accuracy, then go live alongside your existing agents. There's no big-bang deployment. You see results within weeks on a single queue before deciding to expand. Our pay-per-resolution pricing means you only pay when the AI successfully resolves an interaction.
Everything runs within your AWS account - your data never leaves your environment. AI agents run as Lambda functions in your account, call recordings stay in your S3 buckets with your encryption keys, and no data is sent to external services. We're ICO registered and GDPR compliant, with £5M professional indemnity insurance.
Typically 2-3 months. Our pay-per-resolution model means no setup fees and no monthly minimums - you're cash-flow positive from month one. If you handle 50,000 interactions a month and we automate 30%, that's 15,000 interactions at a fraction of the human cost.
We're a specialist, not a consultancy with thousands of people. You get the founder and senior engineers working directly on your deployment - not junior consultants. 17+ years in UK financial services, AWS Advanced Partner status (AWS has vetted our capabilities), and £5M E&O insurance. The large consultancies charge 5-10x more and staff your project with graduates.
Book a free Connect health check. We'll identify cost savings, automation opportunities, and quick wins for your deployment.
Book a Free Health CheckOr email us at hello@rel8.cx