Amazon Connect platforms, AI agents, and enterprise migrations delivered for banks, lenders, fintechs, and debt management firms. 120+ contact centre deployments delivered by our team since 2015, 15 of them as Rel8 CX Ltd.
Strands Agent on Bedrock AgentCore autonomously classifying, routing, and creating cases across multiple team queues
Multi-agent AI collections platform on Bedrock + AgentCore with real-time FCA compliance monitoring
Shared Amazon Connect infrastructure serving 8 financial services brands with isolated routing
Complete Amazon Connect deployment for the banking arm of a major UK supermarket and general-merchandise retail group, across four environments
Legacy to modern Connect architecture migration with parallel production instances and zero customer disruption
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