Case Studies

14+ production deployments. UK financial services.

Amazon Connect platforms, AI agents, and enterprise migrations delivered for banks, lenders, fintechs, and debt management firms.

Agentic AI Financial Services

Intrum UK Limited

Strands Agent on Bedrock AgentCore autonomously classifying, routing, and creating cases across 13 team queues

2,400
Emails/month automated
92%
Classification accuracy
50%
Triage reduction
4 weeks
To production
Agentic AI Financial Services

AgentApex AI Ltd

5-agent AI collections platform on Bedrock + AgentCore with real-time FCA compliance monitoring

5
Specialised AI agents
8 weeks
To production-ready
FCA
Compliance built in
Multi
Tenant architecture
Amazon Connect Financial Services

Multi-Brand Contact Centre Platform

Shared Amazon Connect infrastructure serving 8 financial services brands with isolated routing

8
Brands on one platform
3
Environments (Prod, SIT, Dev)
100%
Azure AD SSO enabled
5
AWS services integrated
Amazon Connect Banking

Enterprise Bank: Full-Stack Deployment

Complete Amazon Connect deployment with every AWS contact centre service across four environments

4
Environments deployed
100%
Connect services enabled
Full
Data streaming pipeline
Auto
Environment provisioning
Amazon Connect Banking

Banking Connect Migration

Legacy to modern Connect architecture migration with parallel production instances and zero customer disruption

2
Parallel production instances
0
Customer disruption
Full
Data streaming enabled
+1
Subsidiary bank included

Ready to put AI agents into production?

Not another proof of concept. We deliver in 4-6 weeks.

Book a Discovery Call