Agentic voice, email and chat engineers placed into your delivery team, working under your brand, on your client relationship. AWS Advanced Partner and Amazon Connect Delivery Partner. We do not approach your client.
Written into the statement of work, measurable during it, and checkable afterwards. If we miss one, you will know before you have to ask.
We report DORA metrics on every engagement: deployment frequency, lead time for changes, change failure rate and time to restore service. You get the numbers whether they flatter us or not.
On agentic work we add gates a generalist team does not have, covering guardrail pass rate, evaluation suite coverage and containment stability across releases.
From a signed order to someone in your stand-up. Not a CV shortlist and not a bench profile, a named person you can interview first if you want to.
Speed matters because you are usually staffing against a date you have already committed to your client.
Runbooks, dashboards, architecture decision records and a handover walkthrough are deliverables in the statement of work, not favours at the end.
Your team should be able to run what we built without us. If that means a shorter engagement, that is the right outcome.
Systems integrators, digital consultancies, Amazon Connect partners and CX platform partners who have sold agentic voice, email or chat and cannot hire the specialists to deliver it.
In writing, in the contract, and not buried in a schedule. This is the part most subcontractors leave vague.
Not during the engagement and not after it. No direct approach, no parallel proposal, no follow-on pitch when the placement ends. We will sign your non-solicitation and non-circumvention terms rather than ask you to accept ours.
Your email address, your repository, your board, your stand-ups, your delivery process. Our engineers introduce themselves as part of your team because on that engagement they are. No Rel8 branding on anything the client sees.
We do not name your client, publish a case study, or use the logo without your written permission. Everything on this website is either our own build or carries explicit consent.
We sign your master services agreement, your data processing agreement and your security schedule. We have been through enterprise supplier onboarding and we complete questionnaires rather than stall them.
Four production agents, live on real numbers, answering right now. No form, no gated demo, no sales engineer on the line.
If you want to know whether our engineers can actually do this work, two pages will tell you faster than a capability deck. Architecture sets out how these agents are built, layer by layer. What Breaks sets out what fails in production and what we do about it, which is the page a supplier only writes after shipping something.
No account management layer, no bench of CVs you will never meet again. The people on our about page are the people who show up. Full CVs and current availability on enquiry.
Speech to speech agents on Amazon Connect and Nova Sonic, Lex tuning, barge-in and turn handling, latency budgets, human handoff, and the call flow work either side of the model. Four production voice agents shipped.
Autonomous triage, classification and resolution across email and web chat, case creation, routing, and the audit trail underneath. Production email automation running across thirteen queues with a seven year retention policy.
Multi agent orchestration with Strands and Bedrock AgentCore, tool contracts and least privilege scoping, guardrails, evaluation harnesses, prompt and model version control, and the observability to prove what an agent did.
Contact flow design, Q in Connect, Cases and Tasks, queue and routing design, telephony migration, and integration into the CRM and core systems that sit behind the contact centre. Ten or more contact centres delivered.
CDK and Terraform, CI/CD, multi account AWS landing zones, cost control, and the deployment discipline that lets an agent change go to production without a change freeze.
Containment and AI resolution defined so a business stakeholder can audit them, baselines captured before go live, and reporting your client's finance team will accept. How we measure.
Published so you can qualify us in a minute rather than a meeting. Firm quote on the specific role and duration.
All of it exists and none of it will hold up a start date. Full detail, including which certifications we do not hold, is on Trust and Security.
Send the role, the client's platform, the skills you are missing and when you need someone. You will get named CVs and a firm rate back, not a capability deck.
Book twenty minutes