Three fixed-scope packages for getting agentic voice, email or chat into production in a regulated contact centre. Prices, durations and exclusions written down, so you can qualify us before you spend a meeting on it.
Every package runs on the contact centre you already have, whether that is Genesys, Avaya, Amazon Connect or something else. You do not migrate: same numbers, same routing, same agents, with the agent layer on top.
Nobody else in this market publishes what a build costs. We do, for the same reason we publish the measurement definitions and the ten gates: you should be able to qualify us in a minute rather than a meeting.
Bronze
£25,000
One channel, into production. 4 weeks.
Every package includes
Twenty minutes with an engineer on your traffic and whether this is the right package. Rather not book? Email hello@rel8.cx with your platform, channel and rough monthly volume.
Delivered for Intrum UK: 2,400 emails a month, 92 percent classification accuracy, 13 queues, four weeks.
Most operations need this one
Silver
£55,000
A channel, fully covered. 6 to 8 weeks.
Everything in Bronze, plus
Twenty minutes with an engineer on your traffic and whether this is the right package. Rather not book? Email hello@rel8.cx with your platform, channel and rough monthly volume.
One channel covering the traffic you actually get, rather than the traffic that demos well.
Gold
£120,000
Agentic CX across channels. 8 to 12 weeks.
Everything in Silver, plus
Twenty minutes with an engineer on your traffic and whether this is the right package. Rather not book? Email hello@rel8.cx with your platform, channel and rough monthly volume.
Delivered as a multi agent collections platform: voice, SMS and email, real time compliance monitoring, eight weeks.
Everything each package includes, side by side, so you can see exactly what the next tier up buys you.
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Scope | |||
| Channels | 1 | 1 | 3 |
| Agents | 1 | 1 | 3, one per channel |
| Use cases the agent completes end to end | 1 | Up to 6 | Up to 10 per channel |
| Knowledge base, so it answers from your content | |||
| System integrations | 1 write to your system of record | 1 CRM, read and write | 2 systems, for example billing and CRM |
| ID and verification | |||
| Production readiness | |||
| All ten production gates evidenced | |||
| Cost per contact baseline before go live | |||
| Runbooks, dashboards and a handover walkthrough | |||
| An evaluation suite your team runs after we leave | Not included | ||
| Compliance | |||
| Vulnerable customer guardrails tested inside live calls | Not included | ||
| Decision replay and an audit trail a regulator can follow | Not included | ||
| Real time compliance monitoring | Not included | Not included | |
| Multi brand or multi tenant | Not included | Not included | |
| Commercial | |||
| Timeline | 4 weeks | 6 to 8 weeks | 8 to 12 weeks |
| Warranty after go live | 14 days | 30 days | 45 days |
| Price | £25,000 | £55,000 | £120,000 |
Nobody signs off a number like this as a single invoice, and UK procurement will rarely pay on signature. So every stage is tied to an artefact that exists rather than to a date.
Delivered in the first week or two. It names the use cases, the integrations and the exclusions, so what you are buying is written down before the build starts.
The agent handling real contacts in your environment, not a demo in ours.
Evidenced in your environment, against the definitions published on how we measure. If it does not pass, we do not raise it.
The final invoice is not raised until the agent has passed all ten production gates in your environment, evidenced rather than asserted. The gates are published, so what you are buying is testable before you pay for it.
We are not offering a no win no fee arrangement, because too much of the outcome sits with your change board, your data and your compliance calendar. What we can commit to is our own half of it, in writing, against a standard you can read in advance on how we measure.
Standard on every package
ID and verification. A regulated contact centre cannot discuss an account with someone it has not verified, so an agent without it can answer general questions and nothing else. Any demo that skips this is demoing something that could never go live.
Also standard
A named engineer you meet before the work starts. Everything in your repository. Fixed scope, written down, with the exclusions stated rather than discovered later.
An agent that passed ten gates in March is not an agent that passes them in September. Models get retired, your products change and your call mix moves. This is the work that keeps the numbers honest, and it is the only part of what we do that is monthly.
Managed
from £450a month
Scaled to your package and your contact volumes. Thirty days notice, no lock in.
Stated up front, because a fixed price with a vague scope is just an hourly engagement with a surprise at the end.
Twenty minutes on your traffic, your platform and which package fits. If you would rather self-assess first, the readiness assessment scores you against the same ten gates. Rather not book a call? Email hello@rel8.cx and tell us the shape of it.
Book a Discovery CallNot sure which package fits? Take the readiness assessment, or email hello@rel8.cx