AI scores 100% of customer interactions against your FCA ruleset in real-time. Consumer Duty, CONC, TCF. Breach flagged in seconds. Full audit trail, every call, every channel. Built for regulated contact centres in financial services.
5% sampling means 95% of calls are unreviewed, and you have no idea what's in them
The FCA expects evidence of consistent standards across every customer interaction, not a sample. When they investigate, "our agents are well trained" is not an adequate response.
A QA analyst costs £30-40k/year, applies their own judgment rather than a consistent ruleset, and can still only review a fraction of calls. You're paying for inconsistency.
Finding a compliance problem after 500 calls have gone out doesn't help you fix it. You need to know in real-time, before a pattern becomes a reportable breach.
When the FCA investigates a complaint, you need to produce evidence of every interaction, every decision, every outcome. Manual QA logs don't provide this at scale.
Connect your channels. Get full coverage from day one.
Integrates with Amazon Connect for voice, and your existing SMS, email, and WhatsApp channels. Works alongside your current contact centre setup without disruption.
Each interaction is transcribed and scored in real-time against your FCA ruleset. Consumer Duty outcomes, CONC rule adherence, TCF framework, vulnerability detection, and call opening/closing compliance.
Real-time dashboard alerts for any interaction that scores below threshold. Your QA team sees exactly which rule was breached, at what point in the call, with the transcript highlighted.
Every interaction scored and logged. Every score reasoned and evidenced. Exportable reports for regulatory review. Your compliance evidence is built continuously, not assembled in a panic.
Configured to your specific FCA permissions and ruleset during implementation
Agent notified in real-time. Supervisor dashboard updated. Audit log entry created.
Manual QA vs Call Recording vs Compliance QA Agent
| Manual QA | Call Recording Only | Compliance QA Agent | |
|---|---|---|---|
| Coverage | 3-5% of interactions | Records all, scores none | 100% - every interaction |
| Breach Detection | Days or weeks later | Requires human review | Real-time, within seconds |
| Consistency | Depends on analyst judgment | N/A | Same ruleset, every time |
| Cost | £30-40k/year per analyst | Storage only - no scoring | From £1,500/month flat |
| Audit Trail | Manual logs, incomplete | Recordings only | Complete - every score, reasoned and logged |
| FCA Evidence | Anecdotal at best | Recordings without analysis | Exportable, regulator-ready reports |
| Book a Discovery Call |
Less than the cost of one QA analyst. No per-agent fees. No sampling caps.
Production-grade infrastructure from an AWS Advanced Partner. Your data stays in your AWS region.
Claude-powered interaction scoring. Context-aware compliance analysis with full reasoning chains.
Native integration for voice transcription, real-time scoring, and agent notifications.
Serverless event-driven pipeline. Scores every interaction without provisioning or scaling concerns.
Built by an AWS Advanced Partner with deep expertise in agentic AI and Amazon Connect CX.
Consumer Duty (good outcomes, fair value, consumer understanding, consumer support), FCA CONC rules, TCF principles, vulnerability detection obligations, and call handling requirements. We configure the exact ruleset to match your FCA permissions during implementation.
Yes. We integrate with Amazon Connect for voice, and connect to your existing channels via API. Your agents change nothing about how they work. The scoring happens in the background.
Real-time dashboard alert to your QA team, with the exact point in the interaction flagged and the rule breached. For serious breaches, we can trigger immediate supervisor notification. The agent also receives feedback after the interaction.
Yes. Your compliance team defines the rules, weightings, and thresholds during implementation. We configure the AI to match your specific regulatory obligations and internal standards. Rules can be updated without redeployment.
2-3 weeks from contract signature for standard deployments. Ruleset configuration, channel integration, and dashboard setup are all included. You review and approve before go-live.
All interaction data processed in UK/EU. Encrypted at rest and in transit. Full GDPR compliance. We sign DPAs as standard. Recordings and transcripts retained per your regulatory obligations.
Know for certain. Score every interaction. Build your audit trail automatically.
Book a Discovery CallOr email us at hello@rel8.cx