A team that has already shipped this, inside yours

AWS certified engineers embedded into your agentic voice, email or chat build. Our own named team rather than a contractor bench, working in your repository, on your board, with handover written into the engagement from day one.

When you do not need a vendor, you need people who have shipped this

Plenty of in house teams are mid build on agentic voice or chat and stuck on the same things: evidencing hallucination control to risk, escalation with real context, prompt governance, latency, quotas, or a proof of concept that will not productionise. That is a capacity and experience problem, not a licensing problem.

Embedded engineers

One to three of our engineers inside your team, your board, your standups, your repository. They build alongside your people rather than delivering to them. Typical shape is eight to twelve weeks, then a taper.

Architecture review

A short, hard look at what you have designed, with a written output your own engineers can argue with. Where it will break at volume, where the compliance evidence is missing, what to cut.

Unblock and hand back

A specific problem, scoped and fixed, with your engineers pairing on it so the knowledge stays with you. Speech tuning, escalation context, evaluation harness, deployment pipeline.

Ground rules

Your architecture wins by default. We will argue a position once, in writing, and then build what you decided. Consultants who relitigate a decision every sprint are a tax.

Everything in your repository. No parallel branch of shadow work, no artefacts on our laptops.

No offshore handoffs and no subcontracting. The ten people on our about page are the people who show up.

We plan to leave. Runbooks, dashboards and a handover walkthrough are deliverables, not favours.

See how we build it →

A week, concretely

So you know what you are agreeing to before you let someone into your repository.

Mon

In your standup, on your board

Same ceremonies as your team. Work is picked off your backlog, not a parallel plan. If we think the priority is wrong we say so once, in the standup, and then we build what you decided.

Tue

Pairing on the hard part

Whatever is actually blocking: speech tuning, escalation context, evaluation harness, the deployment pipeline. Paired, so the knowledge lands with your engineer rather than leaving with ours.

Wed

Pull requests into your repository

Reviewed by your engineers against your standards. No shadow branch, no artefacts on our laptops, nothing that only we can run.

Thu

Evidence, not opinion

Regression suites over real contact shapes, and metrics wired the way the measurement page defines them, so progress is a number your sponsor can read.

Fri

Written handover note

What changed, what broke, what we learned, what is next. Cumulative, so if we left on any Friday your team could carry on from the document.

Named engineers, not a bench

Ten people, all of them build. You get the ones whose experience matches the problem, and you meet them before you commit.

The shapes we deploy

One engineer, part time. A specific blocker or a review cadence alongside your team.

Two to three engineers, full time. A build that has to reach production on a date, typically eight to twelve weeks with a taper rather than a cliff.

Architect plus engineer. Where the design is the risk, not the code.

Commercials

Day rate, invoiced monthly, no minimum term beyond the first month and no notice period games. Rates depend on the seniority mix and we quote them in writing before anyone starts.

If the engagement is not adding more than it costs, end it. We would rather lose a month than carry a client who is tolerating us.

Meet the ten people who would do the work →

Three ways to bring us in

Whichever route suits your procurement. We have delivered through all three and we do not have a preference.

Direct with Rel8 CX Ltd

A statement of work between your entity and ours. Simplest chain, no intermediary margin, one supplier record to onboard.

Through your existing supplier

If you already have a preferred supplier list, an integrator or an agency in place, we deliver underneath it. Plenty of our work reaches the end client that way and it avoids opening a new procurement.

Fixed scope delivery instead

If you would rather buy an outcome than capacity, we scope it, price it and deliver it. Same engineers either way.

What your buyer will ask

The questions that decide whether an engineering conversation turns into a purchase order.

What you get that a body shop does not

The people are the company

Ten people, all named on our about page, all of whom build. You are not getting a CV from a bench you will never meet again, and there is no layer of account management between you and the engineers.

The founder is one of the engineers. If something is going wrong you are not escalating through a client partner.

We have already built this

Agentic voice, email and chat in production in regulated environments. You can phone four of our agents before you commit to anything, read how we build them, and read the platform problems we have already hit so your team does not spend the same days on them.

That last page is the real argument for embedding us. Most of what we bring is knowing where this goes wrong.

Live right now

See what we have already shipped

Four production agents you can call, chat with or email. If your build needs to reach this standard, that is the work.

Try a live agent

Four industries, three channels each. Voice on a public number, chat in the browser, email to a real inbox.

Stuck on something specific?

Thirty minutes with an engineer who has shipped this in a regulated environment. Bring the architecture and the blocker.

Talk to an Engineer