Meet Emma at Meridian Financial Services. She handles debt enquiries, payment arrangements, and customer-in-difficulty cases. Try her across all three channels. Same agent, same FCA rules, same answers.
Standard UK landline rate
Look for the cyan bubble at the bottom-right
Reply lands within ~30 seconds
FCA-compliant across every channel. Emma treats customers fairly (TCF principles), never pressures anyone into payments they cannot afford, signposts free debt advice (StepChange, Citizens Advice), respects the 60-day breathing space, and flags vulnerability for additional support. The same rules run on the phone, in chat, and over email.
Try asking Emma
Can you look up my account? My reference is MFS-485721.
I can't afford the demand letter you sent. What are my options?
I'm getting debt advice from StepChange. Can I have breathing space?
I'd like to make a formal complaint about how this was handled.
We design, build, and deploy production-ready, FCA-compliant AI agents for banks, lenders, and debt-resolution firms. Strategy to production in 4 to 6 weeks. Let's map out your first use case.
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