Four areas where we consistently find savings
From auditing UK Connect deployments
Had unused Amazon Lex capacity they were paying for. Lex was provisioned during setup but never integrated into contact flows, or only used for basic IVR that could be handled natively.
Had contact flows with 6+ unnecessary Lambda invocations per call. Each invocation costs money and adds latency. Most can be consolidated or eliminated entirely.
Had no AI-powered self-service despite having the infrastructure. Connect provides everything needed for AI automation, but most deployments replicate their old IVR menus.
Potential savings identified across all audited deployments. That's before factoring in AI automation, which can reduce per-contact costs by an additional 40-60%.
Three steps from assessment to savings
We review your Connect configuration, contact flows, usage patterns, and cost breakdown. We identify quick wins and structural optimization opportunities. Minimal disruption to your team - we need read-only access and a 30-minute walkthrough.
You receive a detailed report with specific savings recommendations, priority ranking, and projected ROI for each opportunity. We walk you through every finding and answer questions.
If you want us to implement the recommendations, we scope and deliver. Most quick wins can be deployed in days. AI automation rollouts follow our phased approach - start with one queue, prove ROI, then scale.
Yes. No cost, no obligation. We deliver a full report with specific recommendations. If you want us to implement any of them, we scope that separately. Many companies take the report and implement internally - that's fine with us.
Read-only access to your Connect instance and a 30-minute walkthrough with someone who knows your setup. We don't modify anything during the assessment. Your data stays in your account.
20-40% on Connect infrastructure costs is typical. The exact amount depends on your current setup, call volumes, and how much automation you're using today. We give you specific numbers, not ranges.
Quick wins (contact flow optimization, Lambda cleanup) pay for themselves in weeks. AI automation projects typically break even within 2-3 months. Our pay-per-resolution model means you're cash-flow positive from day one.
We're on the AWS Marketplace, which many organisations have pre-approved procurement routes for. As an AWS Advanced Partner, we're already vetted through the AWS partner program. The assessment itself is free, so often no procurement needed for that first step.
Yes. We've worked with Connect deployments across multiple AWS regions and can audit cross-region configurations, data transfer costs, and routing optimization across your entire Connect estate.
One week. No cost. Specific recommendations with projected savings. Book a 30-minute kickoff call to get started.
Book Your Health CheckOr email us at hello@rel8.cx