Legacy platforms charge per-seat licensing regardless of usage. Connect charges per minute of use. For most contact centres, this means 30-50% lower costs - and you only pay for what you use.
Fully cloud-native. No servers, no maintenance windows, no capacity planning. AWS handles availability, scaling, and security patches. Your team focuses on customer experience, not infrastructure.
Connect integrates natively with Amazon Bedrock, Lex, Polly, Transcribe, and Contact Lens. You get AI self-service, real-time transcription, sentiment analysis, and 100% call monitoring built in - not bolted on.
Pay-as-you-go with no annual contracts. Standard telephony protocols mean you keep your numbers and carriers. Your data stays in your AWS account - you own everything.
No big-bang deployments. Start small, prove value, then scale.
We map your current platform: contact flows, integrations, agent configurations, CRM connections, reporting requirements. We identify the lowest-risk queue to pilot and build the migration plan.
Duration: 1-2 weeks
We migrate one queue to Connect. Shadow mode first - the AI listens and we measure accuracy. Then live, alongside your existing platform. Your agents use Connect for this queue while everything else stays on the legacy platform.
Duration: 2-4 weeks
Once the pilot proves ROI, we expand queue by queue. Each phase builds on the last. AI automation increases with each queue added. By the time you're fully migrated, you've already achieved significant cost savings.
Duration: Phased over weeks/months based on your pace
We start with a single queue or team. Zero big-bang risk. Your legacy platform keeps running in parallel. If anything doesn't work on Connect, calls route back to your existing system. You see results before committing to a full migration.
Connect covers 95% of what legacy platforms do, and the AI capabilities go far beyond. We'll map your current features to Connect equivalents during discovery. The 5% that's different usually has a better solution in Connect's ecosystem.
Agent experience is actually better. Simpler interface, better tools, less clicking between screens. We provide agent training as part of every migration. Most teams prefer Connect within the first week.
Connect integrates with Salesforce, Dynamics 365, Zendesk, ServiceNow, and any system with a REST API. Lambda functions handle custom integrations. Your CRM, WFM, and reporting tools all connect. We map integrations during discovery.
You keep your numbers. Standard number porting processes apply. We handle the porting as part of the migration, and you can run parallel for as long as needed to ensure zero disruption.
Start planning now, execute when your contract ends. We do free readiness assessments that give you a detailed migration plan, timeline, and ROI projection - ready to go when your renewal comes up. Many clients also find that the savings justify early termination.
Example: 200-seat contact centre, 500K minutes/month
Annual savings: ~£137K (55%) - before AI automation, which can reduce per-contact costs by an additional 40-60%
Free migration readiness assessment. We map your current setup, identify complexity, and estimate ROI. No cost, no obligation.
Book a Free AssessmentOr email us at hello@rel8.cx