AI Agents
for Collections & Lending

Reduce cost-to-collect by 40% while maintaining full FCA Consumer Duty compliance. Autonomous voice agents that handle payment arrangements, vulnerability detection, and arrears management.

Book a Demo View Case Study
AWS Advanced Partner | Amazon Connect Accelerator | Agentic AI Specialists

Ready to deploy

Production Ready
Fully Autonomous
FCA, Consumer Duty Compliance
GDPR Compliant

The Problem We Solve

The Challenges You're Facing:

High-volume, low-value contacts drowning agents

60-70% of agent time spent on routine queries

Compliance risk on every interaction

Manual processes = inconsistent outcomes. One mistake costs thousands

Can't scale without hiring

Growth means headcount—if you can find qualified agents

Our Solution:

AI agents handle routine interactions autonomously

42% of payment queries, balance checks, and arrangements resolved without humans

FCA Consumer Duty baked in

Every interaction logged, every decision auditable, vulnerability detection automated

Scale infinitely

Handle 2x volume tomorrow with zero new hires

Who We Serve

AI agents built for high-volume, high-compliance financial services operations

Debt Collection Agencies

Debt Collection Agencies

Tailored financial solutions to manage receivables efficiently and recover outstanding debts.

Learn More
Banks

Banks

Streamline customer service with AI agents that handle account queries and payment arrangements.

Learn More
Building Societies

Building Societies

Offer members faster service while keeping the personal touch for complex advice.

Learn More
Mortgage Servicers

Mortgage Servicers

Handle payment holidays, arrears queries, and forbearance requests at scale.

Learn More
Specialist Lenders

Specialist Lenders

Buy-to-let, bridging, and commercial mortgages with routine servicing automated.

Learn More
Asset Finance

Asset Finance

Motor finance and equipment leasing with reduced cost-to-serve and full compliance.

Learn More

How a Top 5 European Lending Group Deployed AI Agents for 10,000+ Monthly Interactions

The Challenge

A Top 5 European lending group with £15B+ in assets needed to scale without proportional headcount increases. Routine payment queries overwhelmed agents while complex cases requiring empathy went under-resourced.

The Solution

AI agents handling payment arrangements, balance confirmations, method updates, account inquiries, and vulnerable customer screening - autonomously.

The Results

42% Interactions handled by AI agents
£1.2M Annual savings in operational costs
35% Reduction in agent handling time
4.7/5 Customer satisfaction with AI agents
0 FCA compliance breaches since deployment
100% Audit trail on all AI agent decisions

"Rel8's Agentic AI has transformed how we serve our customers. What used to require agents for every interaction now happens autonomously, and our team can focus on the conversations that truly need human empathy and judgment."

— Operations Director, Top 5 European Lending Group

Our Guarantee: Zero Risk to You

We stand behind our work with industry-leading guarantees

42% Autonomous Resolution or Full Refund

If our AI agents don't handle 42% of interactions autonomously, we refund 100% of our fees. No questions asked.

£5M Compliance Insurance

E&O insurance covers regulatory fines arising from AI agent decisions. You're protected if something goes wrong.

Integration Guarantee

We integrate with any REST API-enabled CRM. Standard platforms connect in days, not months. If we can't integrate, we refund your fee.

Why we can offer these guarantees: We've deployed 15+ systems with 100% success rate. We know this works.

Why Financial Services Choose Rel8

AWS Advanced Partner

Backed by AWS with proven delivery expertise. Your deployment is supported by both Rel8 and AWS technical teams. We architect solutions compliant with PCI-DSS, GDPR, and ISO 27001 frameworks.

Financial Services Expertise

We understand Consumer Duty, forbearance, litigation holds, and CCA requests. Every interaction is recorded, every decision is auditable, every vulnerable customer flag is logged. Built for FCA scrutiny.

Deep Agentic AI & CX Expertise

Specialists in Amazon Bedrock AgentCore and Amazon Connect. We build production-grade agentic AI systems on AWS infrastructure with proven delivery expertise.

Multi-Agent Architecture

Not a single chatbot - a coordinated team of specialized AI agents. Payment agents, vulnerability agents, compliance agents - each expert in their domain, orchestrated to handle complex customer journeys.

Ready to Deploy AI Agents?

We'll analyze your operations and show you exactly what AI agents can handle autonomously - and what it will save you.

Book a Demo

Or email us at hello@rel8.cx