AWS certified engineers embedded in your team, whether you have sold agentic work to a client or you are building it yourself. Under your brand, in your repository, on your board. We do not approach your client, during the engagement or after it.
Written into the statement of work, measurable during it, and checkable afterwards. If we miss one, you will know before you have to ask.
We report DORA metrics on every engagement: deployment frequency, lead time for changes, change failure rate and time to restore service. You get the numbers whether they flatter us or not.
On agentic work we add gates a generalist team does not have, covering guardrail pass rate, evaluation suite coverage and containment stability across releases.
From a signed order to someone in your stand-up. Not a CV shortlist and not a bench profile, a named person you can interview first if you want to.
Speed matters because you are usually staffing against a date you have already committed to your client.
Runbooks, dashboards, architecture decision records and a handover walkthrough are deliverables in the statement of work, not favours at the end.
Your team should be able to run what we built without us. If that means a shorter engagement, that is the right outcome.
Systems integrators, digital consultancies, Amazon Connect partners and CX platform partners who have sold agentic voice, email or chat and cannot hire the specialists to deliver it.
In writing, in the contract, and not buried in a schedule. This is the part most subcontractors leave vague.
Not during the engagement and not after it. No direct approach, no parallel proposal, no follow-on pitch when the placement ends. We will sign your non-solicitation and non-circumvention terms rather than ask you to accept ours.
Your email address, your repository, your board, your stand-ups, your delivery process. Our engineers introduce themselves as part of your team because on that engagement they are. No Rel8 branding on anything the client sees.
We do not name your client, publish a case study, or use the logo without your written permission. Everything on this website is either our own build or carries explicit consent.
We sign your master services agreement, your data processing agreement and your security schedule. We have been through enterprise supplier onboarding and we complete questionnaires rather than stall them.
Four production agents, live on real numbers, answering right now. No form, no gated demo, no sales engineer on the line.
If you want to know whether our engineers can actually do this work, two pages will tell you faster than a capability deck. Architecture sets out how these agents are built, layer by layer. What Breaks sets out what fails in production and what we do about it, which is the page a supplier only writes after shipping something.
Staffing a build that has stalled? Find out what is blocking it. Find out what is blocking you →
No account management layer, no bench of CVs you will never meet again. Every engineer we place is AWS certified and has put agentic systems into production in a regulated environment. The engineer you meet is the one who shows up, and the one who stays. Full CVs and current availability on enquiry.
Speech to speech agents on Amazon Connect and Nova Sonic, Lex tuning, barge-in and turn handling, latency budgets, human handoff, and the call flow work either side of the model. Four production voice agents shipped.
Autonomous triage, classification and resolution across email and web chat, case creation, routing, and the audit trail underneath. Production email automation running across thirteen queues with a seven year retention policy.
Multi agent orchestration with Strands and Bedrock AgentCore, tool contracts and least privilege scoping, guardrails, evaluation harnesses, prompt and model version control, and the observability to prove what an agent did.
Contact flow design, Q in Connect, Cases and Tasks, queue and routing design, telephony migration, and integration into the CRM and core systems that sit behind the contact centre. Ten or more contact centres delivered.
CDK and Terraform, CI/CD, multi account AWS landing zones, cost control, and the deployment discipline that lets an agent change go to production without a change freeze.
Containment and AI resolution defined so a business stakeholder can audit them, baselines captured before go live, and reporting your client's finance team will accept. How we measure.
Plenty of in house teams are mid build on agentic voice or chat and stuck on the same things: evidencing hallucination control to risk, escalation with real context, prompt governance, latency, quotas, or a proof of concept that will not productionise. That is a capacity and experience problem, not a licensing problem.
One to three of our engineers inside your team, your board, your standups, your repository. They build alongside your people rather than delivering to them. Typical shape is eight to twelve weeks, then a taper.
A short, hard look at what you have designed, with a written output your own engineers can argue with. Where it will break at volume, where the compliance evidence is missing, what to cut.
A specific problem, scoped and fixed, with your engineers pairing on it so the knowledge stays with you. Speech tuning, escalation context, evaluation harness, deployment pipeline.
Your architecture wins by default. We will argue a position once, in writing, and then build what you decided. Consultants who relitigate a decision every sprint are a tax.
Everything in your repository. No parallel branch of shadow work, no artefacts on our laptops.
No bait and switch. The engineer you interview is the engineer who shows up, and the one who stays.
We plan to leave. Runbooks, dashboards and a handover walkthrough are deliverables, not favours.
So you know what you are agreeing to before you let someone into your repository.
Same ceremonies as your team. Work is picked off your backlog, not a parallel plan. If we think the priority is wrong we say so once, in the standup, and then we build what you decided.
Whatever is actually blocking: speech tuning, escalation context, evaluation harness, the deployment pipeline. Paired, so the knowledge lands with your engineer rather than leaving with ours.
Reviewed by your engineers against your standards. No shadow branch, no artefacts on our laptops, nothing that only we can run.
Regression suites over real contact shapes, and metrics wired the way the measurement page defines them, so progress is a number your sponsor can read.
What changed, what broke, what we learned, what is next. Cumulative, so if we left on any Friday your team could carry on from the document.
Published so you can qualify us in a minute rather than a meeting. Firm quote on the specific role and duration.
All of it exists and none of it will hold up a start date. Full detail, including which certifications we do not hold, is on Trust and Security.
Run the assessment on the engagement you are trying to staff. It names the gap, which is a better opening than a capability deck.
Find out what is blocking you15 questions. 3 minutes. Free. Your recommendations immediately.
Already know what you need? Book a discovery call or email hello@rel8.cx